Shipping and Returns FAQ

Where do you ship from?

Singapore orders are dispatched from China.

When will my order be dispatched?

Orders are dispatched within 3 days of ordering.

How long does delivery to Singapore take?

Delivery to Singapore is estimated to take 5–10 days after dispatch.

How much does shipping cost?

Shipping costs US$5 and is free for orders of US$50 or more. The applicable shipping charge is shown at checkout.

Who pays import taxes?

AURELIA covers applicable import taxes for Singapore orders.

Can I cancel or change my order?

You may cancel your order or change your selected items before dispatch. Email eckox18@gmail.com with your order number as soon as possible.

Can I return or exchange an item after dispatch?

We do not accept change-of-mind returns or exchanges after dispatch. If you receive a defective item, an item that does not match its description, or the wrong item, please contact us so we can resolve the issue in accordance with applicable law. This policy does not limit your statutory rights.

For more information, read our Shipping Policy and Returns and Cancellations.